This particular objection deals with speech that offends in its tone/style/presentation, rather than in its content. Mill deals with that other species of offensive speech at length earlier in the chapter.
Mill says a number of things in response to the objection from intemperate tone. He notes, predictably, the impossibility of clearly setting what the "bounds of fair discussion" might be. He adds further that speech that offends often does so because it touches the truth in an uncomfortable manner.
But then he makes the following, more interesting point:
"With regard to what is commonly meant by intemperate discussion, namely invective, sarcasm, personality, and the like, the denunciation of these weapons would deserve more sympathy if it were ever proposed to interdict them equally to both sides; but it is only desired to restrain the employment of them against the prevailing opinion: against the unprevailing they may not only be used without general disapproval, but will be likely to obtain for him who uses them the praise of honest zeal and righteous indignation. Yet whatever mischief arises from their use, is greatest when they are employed against the comparatively defenceless; and whatever unfair advantage can be derived by any opinion from this mode of asserting it, accrues almost exclusively to received opinions."In short, critics of "intemperate speech" have no credibility, because they only attack these tools when they come from the defenders of unpopular opinions. The majority is free to mock, ridicule, and satirize the minority. But when the minority deploys the same tools, they are scolded for intemperance or a lack of charity.
That observation rings true to me. "Trolling" is an abusive form of speech when it is deployed to target mainstream views. But it is a righteous form of mockery when it is deployed against dangerous ideas--i.e., non-dominant perspectives.
Mill continues by spelling out the unfairness that results from this dishonest use of tone policing:
"In general, opinions contrary to those commonly received can only obtain a hearing by studied moderation of language, and the most cautious avoidance of unnecessary offence, from which they hardly ever deviate even in a slight degree without losing ground: while unmeasured vituperation employed on the side of the prevailing opinion, really does deter people from professing contrary opinions, and from listening to those who profess them."That too comports with my experience. When disagreeing with the conventional wisdom, an extraordinary degree of caution, precision, and moderation is required. You must begin by granting the kernel of truth--however minuscule--there might be in the mainstream view you oppose. You must distance yourself from those who share your views but articulate them in a relatively inartful manner. (Note, none of these caveats are required for defenders of the dominant view). You begin with apologies and dull precision, the other side begins with mockery and hyperbolic condemnation. You are fated to lose the debate.
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